When will I get my products? •Our standard Free shipping takes 3 days to process your order and up to 20 days for you to receive the product. We do our best to expedite and often you will receive the product much sooner. •We do not guarantee shipping time frames. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase. We are not responsible for lost or stolen items if they have been confirmed delivered by USPS. •Many of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers. Shipping Timeframes. •Shipping to Canada: 12-26 days •Shipping to the United Kingdom: 20-40 days •Shipping to Australia: 16-36 days Do I have to pay duties or customs? •Yes, we do not cover any duties or customs fees. Each country charges a different percentage for these fees. Is my information and payment method secure? •Our store is built and payments are processed on the Shopify platform and through PayPal. Both have the most state of the art technology built in to keep your information safe. Your security is our #1 priority, so we take it a step further. We have partnered with McAfee Security to give every customer $100,000 identity theft protection when they purchase on our site. You can shop
safely on our site knowing you are protected. How do I track my order? •You will receive order confirmation email, and then once your order has been processed, fulfilled and shipped, you can track your order on USPS after 7 days. Please note it can take a minute for the tracking number to sync with USPS, so if it does not show right away, don't worry! •Many of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way!
Do you accept returns? •Your satisfaction is our goal! Please see our Refunds & Returns Policy Page for details. Can I was the clothing in a washing machine? •Most of our clothing is machine washable, wash on a gentle cycle in cold water, and hang dry. • •DO NOT PUT IN THE DRYER! •Faux fur and Faux leather items are dry clean only. •Do not wash shoes or hair accessories. Where are you based & Where do you ship from? •We are a USA based company operating with headquarters in Utah. We partner with vendors and manufacturers overseas. Many of our product will ship directly to you from overseas.